Refund policy
Ask within 30 days of a subscription’s first payment and we refund every payment on it in that window.
The 30-day money-back guarantee
If you ask within 30 days of the first payment on a TOA subscription, we refund every payment made on that subscription inside those 30 days. That includes a prorated charge for moving up to a larger seat size.
The guarantee covers coach seats and Personal access. Prices are on the pricing page.
How to ask
Write to support@toa.fit from the email address on your TOA account, or call us at (619) 851-8999. Tell us which subscription the request is for. We reply within one business day.
You can also ask Paddle directly at paddle.net, with the email address on your receipt.
What a full refund ends
A full refund ends that subscription’s paid access and stops it from renewing. Your history, your export and basic logging stay yours, as they do whenever paid access ends.
Canceling stops renewal and returns no money
Paid access runs to the end of the period you paid for, and your subscription does not renew. To cancel, use the link in any Paddle receipt email, or go to paddle.net.
Duplicate charges
If you were charged twice for the same thing, write to us. We correct the duplicate charge and your subscription carries on unchanged.
After 30 days
A payment made more than 30 days after the first payment on a subscription is outside the guarantee.
Who processes your refund
Paddle is the reseller and Merchant of Record for every TOA order, so Paddle processes and issues the refund. Paddle’s own refund policy also applies. Nothing in this policy limits the rights you have under the consumer law where you live.
Contact
TOA Performance Inc.
1835 S Centre City Pkwy, Ste A #5042
Escondido, CA 92025
support@toa.fit
(619) 851-8999