Privacy policy
We name what we collect, why, and every provider that processes it, and you can export or delete it.
Who we are
TOA Performance Inc. (“TOA”, “we”, “us”) runs this website and the TOA app, and decides how the personal information described here is used.
On this website
If you sign up for early access, we collect the email address you submit. We use it for one purpose: to hold your place in the early access order and tell you when your place comes up. You get a confirmation when you sign up and one message when your access is ready.
Our hosting provider processes standard technical data needed to serve the site, such as your IP address and browser user agent, for security and delivery. We do not combine it with your email address. This site sets no cookies and runs no analytics, advertising or tracking.
In the app
When you use TOA, we hold:
- Account details: your email address, name, role (coach or athlete), federation and division, and a pro card number if you add one.
- Prep details: your show dates, phase and targets, and which coach you work with.
- Check-ins and logs: body weight, body measurements, training, cardio, nutrition and water, daily step counts from your phone, sleep, energy, hunger, stress, mood, digestion, menstrual cycle phase if you record it, symptoms, and the notes you write.
- Progress photos and the photos, videos and voice notes you send in messages.
- Messages between a coach and an athlete, and a coach’s own notes about an athlete.
- Sharing choices: what you have agreed to share with your coach, and when.
- Device details for notifications: a push token, device name, app version, time zone, language and permission settings.
- Billing records: your coach seat or Personal access, and the customer and subscription references Paddle gives us.
Voice check-ins are transcribed on your phone. The audio stays on your phone; the transcript text is sent to us.
Who sees your prep data
Your prep data belongs to you. If you are an athlete with a coach on TOA, your coach sees the parts you have chosen to share with them (health, nutrition, training), and only while you share them. We do not sell your data, rent it or use it for advertising.
What the AI reads
Some features send check-in data to an AI model from Anthropic to produce text for the coach and the athlete. We send Anthropic text and numbers only: for example your first name, days out, weight trend, the scores and notes from your check-in, and your menstrual cycle phase if you record it. We never send photos to the AI. What the AI writes is information, not advice (see our terms). For a coached athlete, the coach decides what to do with it.
Payments
Paddle is the reseller and Merchant of Record for every TOA subscription. Paddle collects your payment and billing details directly, under its own privacy policy. As Merchant of Record, Paddle decides how it uses those details. We receive what you bought and Paddle’s records of each payment, refund and change. We never receive your full card number.
Who processes it
These providers process personal information on our instructions and for no purpose of their own:
- Cloudflare hosts this website.
- Resend stores the early access list and sends our email, including the notice that your data export is ready.
- Convex stores the app’s data and files, including progress photos and messages.
- Clerk handles sign-in, by a one-time code sent to your email address.
- Anthropic runs the AI features described above.
- Expo delivers push notifications through Apple and Google. A notification carries the sender’s name and the first part of a message.
The app runs no analytics, advertising or tracking, and neither does this website.
Exporting your data
You can export your data from the app at any time. The export is one file with your records and your original photos and media. When it is ready, we email you, and you download it in the app.
Deleting your data
You can delete your account in the app. Your account closes at once and any coach connection ends. Within 30 days we delete your logs, check-ins, photos, media and device details, and remove your name and email address from your account record.
Some records are kept because another person or the law needs them. A coach’s messages and plans stay with the athlete they were sent to, under a neutral name. A coach keeps their own notes about an athlete. Billing, consent and deletion records are kept for as long as our tax, accounting and legal obligations require.
Deleting your account does not cancel a Paddle subscription, so cancel that first, from the link in any Paddle receipt email or at paddle.net. It also does not yet remove your sign-in record from Clerk; write to us and we remove it. Copies in backups expire on our providers’ backup schedules.
To remove your early access email address, write to support@toa.fit. We delete it and confirm when it is done. Every email we send also carries a way to remove yourself.
Your rights
Write to us to see what we hold about you, correct it, export it or have it deleted. Depending on where you live, you may have more rights over your personal information, including the right to object to processing or to complain to a regulator. We help you use them.
Age
TOA is for people 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has given us information, write to us and we will delete it.
Changes to this policy
If this policy changes in a way that affects information we already hold, we say so on this page, update the date above, and tell account holders by email.
Who to contact
TOA Performance Inc.
1835 S Centre City Pkwy, Ste A #5042
Escondido, CA 92025
founder@toa.fit
(619) 851-8999